My Claim Packetby VA Disability Max
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Privacy Policy

This policy explains what information My Claim Packet collects, how we use it, and the choices you have. We are an independent educational resource — not affiliated with the U.S. Department of Veterans Affairs.

Last updated: September 27, 2026

Before you enter information

Your free worksheet
The worksheet draft is stored in this browser. It can remain on a shared device. Moving it to the account workspace is a separate action you choose. Clearing browser storage removes the local draft; save a copy first if you want to keep it.
Your account and saved work
VA Disability Max is the account name for My Claim Packet. Clerk handles sign-in. Work you save to your account is stored by the service so you can return to it. Payment details are handled by Stripe.
When you use an AI feature
Inputs submitted to AI features are sent to an AI service for processing. Depending on the feature, this can include text you enter, selected service or condition information, or redacted text extracted from a document. The current integration uses OpenRouter and its selected model providers, with xAI as a fallback. Do not include Social Security numbers or full VA file numbers.
AI training and provider retention
Our OpenRouter requests exclude model providers that collect inputs for training. That restriction is separate from retention: the direct xAI fallback’s published standard policy permits retaining API requests and responses for 30 days for abuse review. We do not promise zero retention or certify every provider’s account-level settings. Before submitting sensitive records, ask us to confirm the applicable provider handling. See OpenRouter’s data-policy controls and xAI’s API security policy.
Deletion and cancellation
Canceling a subscription does not delete your saved work. Request access or account-data deletion separately. We do not currently publish a fixed deletion or backup-expiry deadline. Ask support to confirm the scope and timing of your request, including any records that must be retained. Billing help explains how to cancel.

Start without submitting medical records

Read the free filing guide, try the fictional packet demo, or make a worksheet with brief notes. None requires an AI analysis. The demo uses preset fictional facts in memory and resets on refresh; downloaded files stay on your device. The worksheet saves a local draft in your browser, so take care on shared devices. Normal hosting and site analytics still apply.

Filing guideFree worksheet

Who we are

My Claim Packet is a product of VA Disability Max, operated by FLIPIT3D. Together, the My Claim Packet service and its FLIPIT3D operator are referred to as “we” or “us.” We operate myclaimpacket.com. We publish general educational information about VA disability compensation topics and provide interactive tools that help veterans organize their own research. We do not prepare or file claims, and we are not a VA-accredited VSO, claims agent, or attorney.

Information we collect

  • Account information if you sign up (for example email address and authentication details via our sign-in provider, Clerk).
  • Content you choose to save in product features (for example coach progress, saved guides, or tool inputs you store in your account).
  • Email addresses you submit for newsletters, waitlists, or downloadable checklists.
  • Usage analytics such as pages visited, approximate timestamps, and technical metadata needed to operate and improve the site. We use first-party analytics and may use privacy-conscious platform analytics (for example Vercel Analytics). We may also use Google Analytics (GA4) to measure aggregate traffic.
  • Payment metadata when you purchase a paid product. Card numbers are handled by Stripe; we do not store full payment card numbers on our servers.
  • AI tool inputs you voluntarily submit to AI-assisted features. Do not paste Social Security numbers, full VA file numbers, or other highly sensitive identifiers into AI tools.

How we use information

  • Provide and secure the website, accounts, and tools.
  • Respond to support requests you send us.
  • Send transactional or requested emails (for example account or checklist delivery).
  • Understand aggregate traffic and improve content and product quality.
  • Detect abuse, debug outages, and comply with law.

We do not sell your personal information. We do not use your private claim narratives for advertising.

Sharing

We use service providers that process data on our behalf to run the product, which may include authentication (Clerk), hosting (Vercel), database hosting (Neon/Postgres), email delivery (Resend), payments (Stripe, when enabled), and AI model gateways for features you explicitly use. Those providers only receive what is needed to perform their service.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger or transfer of the service — with notice when legally required.

Cookies and similar technologies

We use cookies and similar technologies for sign-in sessions, security, and analytics. We may use Google Analytics (GA4) cookies to measure aggregate site traffic. You can control cookies through your browser settings; disabling some cookies may break account features.

Data retention

We keep account and saved-product data while your account is active and for a reasonable period afterward for backups, legal compliance, and abuse prevention. You may request deletion of your account data by contacting us.

Your choices

  • Update or delete account information through your account settings where available.
  • Unsubscribe from marketing or newsletter emails using the link in those emails.
  • Request access or deletion by emailing myclaimpacket@agentmail.to.

Children

The site is intended for adults researching veterans benefits topics. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes

We may update this policy as the product changes. The “Last updated” date at the top will change when we do. Continued use of the site after an update means you accept the revised policy.

Contact

Questions about privacy: myclaimpacket@agentmail.to. See also our Terms of Use.