Contact
How can we help?
Get help with your account, a charge, or something on the site. Customer support is available by email. No contribution or additional purchase is needed.
Account & billing help
Paid but cannot open your packet?
Sign in with the same email you used at Stripe checkout. My Claim Packet accounts use the VA Disability Max name. If access is still missing, email us with your receipt number and purchase date. Do not buy a second pass.
Sign in to your packet →Cancel, update payment details, or view invoices
- Sign in.
- Open Dashboard, Manage Subscription.
- That button opens Stripe’s billing portal. Follow Stripe’s steps and check the confirmation and access-end date.
When paid access ends, saved drafts become view-only and new exports pause. PDFs you already downloaded remain yours. Cancellation does not delete your account data.
The Founding Pass renews monthly at $9.99 until you cancel. There is no cancellation fee, and access continues through the period you already paid. We do not prorate the unused part of a month after the refund window. There is a 30-day full refund on your FIRST payment only, no questions asked, if you contact support within 30 days of your first charge. There is no refund button on the site. Email support and we review the request; refunds are issued manually to the original payment method and typically appear within 5–10 business days, depending on your bank. Billing errors and unexpected charges are reviewed and corrected where appropriate.
Cannot reach billing, or have a charge or refund question?
Send your purchase date and receipt number, if available, and describe what you need. Sending a request does not itself cancel a subscription or confirm a refund; ask us to confirm the result.
Email billing supportAccess or delete your saved information
To remove saved workspace data yourself, use Remove my saved data and start fresh at the bottom of your dashboard, when available. Save any copies you want first: the reset is permanent. It leaves your login and billing history in place and does not cancel your subscription or remove provider copies and backups.
Email from your account address when possible. Tell us whether you want a copy of your saved work, deletion, or information about AI providers. Ask us to confirm what will be removed, what must be retained, and the expected timing. We may need to verify account ownership.
Email a privacy request →This request is separate from subscription cancellation. Read how information is handled.
Keep support emails brief: do not send passwords, card numbers, Social Security numbers, VA file numbers, or medical records. Crop or redact screenshots before attaching them.
Report a site problem or share feedback
Correction
A rating criterion, CFR cite, dollar figure, or guide fact that looks stale or incorrect.
Email with this subject →
Bug
Something on the site is broken, missing, or not loading.
Email with this subject →
Accessibility
A page, form, or contrast issue that makes the site harder to use.
Email with this subject →
General feedback
A glossary term to add, a guide request, or other notes about the project.
Email with this subject →
Email support
myclaimpacket@agentmail.to- Include the full page URL whenever the note is about a specific guide or tool.
- Attach a screenshot for layout, contrast, or “this looks wrong” reports.
- We read mail for site corrections and product feedback. We do not file VA claims or give legal advice by email.
My Claim Packet is a product of VA Disability Max. It is an educational site. We cannot represent you before VA or provide legal or medical advice. For help filing or arguing a claim, use a VA-accredited representative.